Privacy Policy

Last Updated: August 2026

Behaalf Bio Ventures Pvt Ltd ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, create an account, place an order, or contact us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and purchase our products, including SustRGY.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • IP address, browser type, device information, and website usage data

  • Information you voluntarily provide when contacting our customer support team

Payment information may be processed directly by third-party payment gateways. We do not necessarily store your complete debit card, credit card, UPI, or banking credentials on our servers.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Send order confirmations, invoices, shipping updates, and other transactional communications

  • Provide customer support

  • Respond to enquiries and complaints

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and customer experience

  • Maintain records required for accounting, taxation, regulatory, or legal purposes

  • Send promotional communications where you have provided consent or where otherwise permitted by law

3. Sharing of Information

We may share necessary information with trusted third parties that help us operate our business, including payment gateways, shipping and logistics providers, website hosting providers, analytics providers, technology service providers, and professional advisers.

We may also disclose information where required by applicable law, regulation, court order, or governmental authority.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand how visitors use our website, improve performance, and support analytics or advertising.

You may manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

5. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory obligations.

7. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to or correction of your information and requesting deletion or withdrawal of consent in circumstances where such rights apply.

You may contact us using the details provided below to submit a privacy-related request.

8. Third-Party Services

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and Behaalf Bio Ventures Pvt Ltd is not responsible for the privacy practices of independent third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, products, or applicable laws. The updated version will be published on this page with a revised "Last Updated" date.

10. Contact Us

For questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Behaalf Bio Ventures Pvt Ltd
Email: support@behaalf.com
Phone: +91 8590 866 276
Registered Address: 159/D, Edayikkal - Thavalappara Road, Paral,
Aliparamba (Panchayath), Malappuram, Kerala