Terms Condition

Last Updated: August 2026

Welcome to the website of Behaalf Bio Ventures Pvt Ltd. These Terms & Conditions govern your access to and use of our website and your purchase of products, including SustRGY.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. General

Behaalf Bio Ventures Pvt Ltd operates this online store and offers products subject to availability and these Terms & Conditions.

We reserve the right to update our website, product information, prices, policies, and these Terms & Conditions where reasonably necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, ingredients, usage information, and other information displayed on our website are accurate.

However, packaging, appearance, specifications, or other product details may occasionally change. Customers should always review the information and instructions provided on the actual product packaging before use.

3. Health & Supplement Disclaimer

SustRGY is a dietary/health supplement and is not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is intended for general product and educational purposes and should not be treated as medical advice.

Individual experiences and results may vary. Customers should use the product only as directed on its packaging.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns regarding the suitability of a supplement, you should consult an appropriate healthcare professional before use.

4. Orders

An order placed through our website constitutes an offer to purchase the selected product.

We reserve the right to reject or cancel an order in circumstances such as:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment failure

  • Suspected fraudulent activity

  • Incorrect or incomplete delivery information

  • Circumstances beyond our reasonable control

If payment has already been collected for an order that we cancel, the applicable amount will be refunded through the appropriate payment method.

5. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout where applicable.

Payments may be processed through third-party payment service providers. Their respective terms and privacy policies may also apply to your transaction.

6. Shipping and Delivery

Orders will be delivered to the shipping address provided during checkout.

Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur because of courier operations, weather, public holidays, remote delivery locations, regulatory issues, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

7. No Return Policy

Due to the health, hygiene, safety, and consumable nature of our supplement products, we do not accept returns or exchanges once a product has been delivered, except where required by applicable law or where an eligible issue is covered under our Shipping & Return Policy.

Please review your order carefully before completing your purchase.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, expired, tampered, or incorrect product, please contact our customer support team within the period specified in our Shipping & Return Policy.

We may request photographs, videos, packaging information, batch details, invoice details, or other reasonable evidence to verify the issue.

Eligible cases may be resolved through replacement or refund, as appropriate and subject to applicable law.

9. Intellectual Property

Unless otherwise stated, the website content, brand names, logos, product images, graphics, text, designs, and other materials owned by Behaalf Bio Ventures Pvt Ltd may not be copied, reproduced, distributed, or commercially used without appropriate authorization.

10. Limitation of Liability

To the extent permitted by applicable law, Behaalf Bio Ventures Pvt Ltd will not be responsible for indirect or consequential losses arising from misuse of the product, failure to follow product instructions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

11. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts applicable to Behaalf Bio Ventures Pvt Ltd, subject to any mandatory consumer rights or jurisdiction provided under applicable law.

12. Contact Information

For questions about these Terms & Conditions, please contact:

Behaalf Bio Ventures Pvt Ltd
Email: support@behaalf.com
Phone: +91 8590 866 276
Registered Address: 159/D, Edayikkal - Thavalappara Road, Paral,
Aliparamba (Panchayath), Malappuram, Kerala