Shipping & Return Policy

Last Updated: August 2026

Thank you for shopping with Behaalf Bio Ventures Pvt Ltd. This Shipping & Return Policy applies to purchases made through our online store, including purchases of SustRGY.

Shipping Policy

Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next working day.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping or promotional shipping rates subject to specific conditions.

Delivery Time

Estimated delivery times may vary depending on the customer's location, courier availability, public holidays, weather conditions, and other operational factors.

The estimated delivery period shown during checkout or communicated after dispatch is an estimate and should not be considered a guaranteed delivery date.

Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another communication method provided during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Behaalf Bio Ventures Pvt Ltd will not be responsible for delivery failures or delays caused by incorrect or incomplete addresses, incorrect contact information, or the recipient being unavailable.

Additional shipping charges may apply if an order needs to be shipped again due to incorrect customer-provided information or failed delivery attempts.

Return & Refund Policy

No Returns or Exchanges

Due to the health, hygiene, safety, and consumable nature of SustRGY and other supplement products, we do not accept returns or exchanges after delivery.

Products cannot be returned because of change of mind, personal preference, dislike of the product, or after the product has been opened or used.

This policy does not limit any rights or remedies available to customers under applicable law.

Damaged, Defective, Expired or Incorrect Product

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Expired at the time of delivery

  • Incorrect compared with your confirmed order

  • Delivered with visibly compromised or tampered packaging

please contact our customer support team within 48 hours of delivery.

Please provide:

  • Your order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the outer and inner packaging

  • Batch/lot and expiry details where applicable

  • An unboxing video, if available

After reviewing the request, we may provide a replacement or refund where the claim is verified and eligible.

Refunds

If a refund is approved, it will generally be processed to the original payment method or another legally permitted method.

The time required for the refunded amount to appear in your account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled only if it has not yet been dispatched. Once an order has been dispatched, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed through the appropriate payment method.

Contact Us

For shipping, delivery, damaged-product, or refund-related enquiries, please contact:

Behaalf Bio Ventures Pvt Ltd
Brand/Product: SustRGY
Email: support@behaalf.com
Phone: +91 8590 866 276
Registered Address: 159/D, Edayikkal - Thavalappara Road, Paral,
Aliparamba (Panchayath), Malappuram, Kerala